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Issue with Microsoft Word

Cathy Strati 0 Reputation points
2025-05-27T18:34:05.19+00:00

I am trying to open word file but I am keep getting a pop to open word in safe mode, when I select yes it open blank and when I say on it opens file but then after few second it quits.

I tried all possible solution like including uninstall and re-install M365 apps, Quick and online repair, Followed, changed template name, disabled all plug-ins, turn off safe boot option in windows, and perfomed all steps mentioned in youtube troubleshooting videos and microsoft community article. None of it workScreenshot 2025-05-27 143224.png

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Austin-H 2,775 Reputation points Microsoft External Staff Moderator
    2025-05-28T04:26:11.0333333+00:00

    Hi Cathy Strati , 

    Good day! Welcome to Q&A forum.  

    I understand you're having a really tough time with Word,   

    Here are a couple of crucial things I'd like you to try next: 

    Step 1 - Create a New Local Account: By making a new local account, we can see if the issue is tied to your current user profile 

    >  Manage User Accounts in Windows - Microsoft Support 

    Step 2 - Check for Office Updates: Please make sure your Microsoft 365 apps are updated to the very latest version. 

    Step 3 - As a moderator, I sincerely apologize that we don't have the resources in our lab environment to directly troubleshoot or simulate this specific issue. However, I recently came across a user with almost the same problem as yours. This user outlined a successful method that worked for their account to fix the issue. As mentioned, manually uninstalling updates was also one of the suggested methods. Please refer to the two links below: 

    Microsoft Word, Excel, etc open then close immediately. - Microsoft Community  

     Manually uninstall Office - Microsoft Support 

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    Appreciate your patience and understanding, and Hopefully Microsoft will make improvement soon. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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