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Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Apr 17, 2024 |
- |
Feb 10, 2025 |
Business value
First-time fix rates are a key business and operational metric for service organizations. When a service technician is stuck on a work order because they may not have the required knowledge or experience with that issue, they can quickly initiate a call with another technician or support specialist in the back office to guide them through the issue and its resolution.
Feature details
Frontline workers can now get remote assistance via video call with 3D spatial annotations, right within Teams mobile. Users no longer need to switch apps to use Remote Assist when they are collaborating within Teams on their mobile devices.
This feature is currently available on iOS devices and we plan a fast follow for Android devices.