Empower your workforce with Microsoft 365 Copilot: Customer Service Use Case

  • Module
  • 7 Units
Beginner
Administrator
Business Analyst
Data Analyst
Functional Consultant
Security Operations Analyst
Student
Microsoft 365
Office 365

This module enables students to perform a series of Use Case exercises that build their Microsoft 365 Copilot skills in Customer Service-related business scenarios.

Learning objectives

By the end of this module, you should be able to:

  • Use Microsoft 365 Copilot in Whiteboard to visually design a company's ideal customer support journey, identify pain points, and brainstorm improvements as a team.

  • Use Microsoft 365 Copilot in Teams to gather context and draft meeting preparation notes from recent chats, emails, and tickets.

  • Use Microsoft 365 Copilot in Loop to create a living, editable troubleshooting guide.

  • Use Microsoft 365 Copilot in OneNote to generate a reusable template for summarizing client support calls.

Prerequisites

  • None